Please find answers to most common questions below :

What is Lexel Moving?

Lexel Moving is a Boston based full service moving company with hundreds of satisfied clients on its résumé. Lexel offers residential, commercial, local as well as long distance moving services. Learn more about our service here

Why should I use Lexel Moving ?

LexelMoving should definitely be one of your priority choices because:
1.      We are always respectful not only withyou, as our customer, but also with your belongings - from start to finish.
2.      All of our employees are professional andtrained movers with years of experience.
3.      Lexel Moving is fully licensed andinsured. We meet all the insurance requirements of Boston buildings.
4.      We know how to handle any movingsituation, from reserving a parking permit to getting a moving crane on site toassist with any hoisting needs.
5.      Our trucks are always clean, organized andthey look good!
6.      We are a 2016 Angie's List Super ServiceAward Winner and we are absolutely 100% dedicated to what we do.
7.      Learn more about us by viewing our video story.

How do I get a quote?

The quickest and easiest way to get a quote is to fill out our online moving quote form

You can also simply give us a call at 1(855)605-7755 and we'll be happy to assist.

How do I book my move?

If you decided to go ahead and book your reservation, log in to your profile simply by clicking the "VIEW QUOTE" button on our email. You'll be able to proceed with the reservation directly from your account by clicking "BOOK YOUR MOVE". Make sure to have your credit card ready for the deposit. Please keep in mind that our website is secured and we do not store or share your credit card information.

If you can’t book your move online, please email contact@lexelmoving.com or give us a call at 1-855-605-7755 and we'll be more than happy to assist you with the reservation.

Is the price based on the hours?

That is correct. If you're having a local move with us,  your final price is based on the actual labor time + travel time to your origin and back from your destination. labor and travel time are being prorated based on 15 minute increments.

Am I able to change my move date and/or time?

If you need to change your move date and/or time, log in to your profile to request a date and/or time change. If you can’t log in, email contact@lexelmoving.com or give us a call at 1-855-605-7755 and we will assist you with the change. Keep in mind that price may change when rescheduling online.

Do I have to pay for the travel time?

You will be billed for the travel time from our parking location in Newton, MA (128 Bridge Street, Newton, MA 02458) to your origin, and for the travel time from the destination back to our parking. Those charges are prorated based on 15 minute increments and are calculated by the reading of Google Maps. In case if our truck is being delayed by traffic, the additional time incurred will not be added to the bill. Any travel time between the origin and the destination is considered to be part of the "labor time".

How does the cancellation work?

For a full deposit refund please make sure to cancel within 48 hours after confirming your reservation and 7 business days prior to the actual move. Any cancellations after 48 hours and less than within 7 business days before the move may cause a total loss of your deposit. Please note: if you are cancelling a move that is less than 7 business day out - your deposit will not be refunded.

Any reschedules have to be confirmed with your sales representative at least 7 business days prior to the move.

Please note that reschedules and cancellations will be accompanied by a $25.00 service fee.

What forms of payment do you accept?

Payments for local services can be made in form of cash, credit card or a certified bankers check. Payments for long distance services can be made in form of cash, certified bankers check or postal money order. Any payments with a personal check have to be granted by your moving coordinator.

When should I pay for the move?

There is a deposit of $100.00 required on all local moves and a $300.00 deposit on any long distance move. All service charges on a local move can be paid upon the completion of the job. Payments for long distance move has to be performed prior to the actual unload of your shipment at your destination.

Do you provide packing services?

We offer all forms of packing and crating. Whether it is a packing of a single box, partial packing of your condo, or a full pack-up of your 4 bedroom house - our crew is always happy to help. We carry a wide range of packing supplies and can tailor our packing service to your specific need.

Do you provide boxes and packing supplies?

We carry wide range of boxes and packing supplies. Those can be easily order prior to the move. Box delivery service can scheduled at your convenience and costs $49.00/delivery. Box orders of $100.00+ (within 25miles away from Boston) come with FREE shipping.

Learn more about our packing supplies here

Is there any weight limit when packing boxes?

There is no limit on the weight of the boxes. However, the average weight of the articles that are being packed in the boxes should be approximately 30lbs or less.

Will you provide with moving pads for the furniture? Are those free of charge?

We provide free moving blankets for all moving jobs. However, we do not provide free packing tape to secure our pads around the furniture. It is up to you to decide if you want to use our tape or to purchase your own. Learn more about prices on our Packing Supplies page.

Will Lexel dissamble and reassamble furniture?

They absolutely do. Our teams comes in fully equipped with all the tools to tackle any disassemble/reassemble job. Please keep in mind that some items are not build to be disassembled, moved and reassembled multiple times, therefore sometimes we are limited on our responsibility to the safety of items. Those items are usually press wood (particle board) made furniture.

Am I beign charged for packing of glass/marble tops?

In order to insure maximum safety of your items while in transit, we would highly recommend having your glass or marble top to be crated. Crating can be done with double-walled heavy-duty cardboard or with a wooden crate. On a medium size marble top coffee table you would be looking at approx. 1/2 of a double-walled cardboard box; this would be an equivalent of approx. $4.00. On the other hand, wooden crate for such item would be approx. $50.00 - $75.00.

Can I leave stuff inside the dresser?

The answer to this question is yes and no. You can definitely leave your light linens inside the drawers, but please make sure to take out any heavier items (i.e. jeans, files, books). Please keep in mind that our movers might be changing the position of the dresser by standing it up vertically, therefore any small articles left inside might fall behind the drawers and get lost. Bottom line is, empty dresser is easier to be carryied takes less time to be wrapped and the chances of something being lost or damaged are minimal.

Does Lexel offer disposal services?

1. Lexel Moving is not a junk removal company but we can definitely take care of the unwanted items. Any disposal services have to be approved and confirmed by our staff prior to the move.
2. All disposal services are subject to additional charges (unless otherwise specified on the estimate). Charges will be applied as follows:

a) $10.00 per article – Small items (chairs, end tables, small bookshelves, boxes, etc.).
b) $20.00 per article – Medium items (tables, recliners, rockers, cribs, etc.).
c) $40.00 per article – Large items (desks, dressers, bed frames, ).
d) $100.00 per article – Oversized items (i.e. mattress, armoire, love seat, sofa, etc.).

Does Lexel offer overnight storage if I need to postpone my delivery by a day or two?

We do offer overnight storage.  On average the cost per 1 night of storage runs from $150.00 to $200.00 based on the dates and availability. Your shipment will be held overnight at 128 Bridge Street, Newton, MA 02458.

People of Boston love moving with Lexel Movers!

5 etoiles trustpilotIcone Google Review

Very responsive and professional office staff
Movers were punctual, worked hard and fast. Prices very reasonable for level of services offered.

Dave N.
5 etoiles trustpilotIcone Google Review

Service has been terrific
I've hired Lexel Movers  many times over several years. Moving is stressful enough! Lexel helps remove some of that stress. I highly recommend them.

Judy C.
5 etoiles trustpilotIcone Google Review

They were phenomenal
We moved from a one bedroom into a three level townhouse, and they worked really hard but also super carefully to get everything where it needed to be, and up many flights of stairs.

Anthony W.
5 etoiles trustpilotIcone Google Review

Very professional people.
Always are responsive with any questions before the move. I needed COI with name of apartment building- they provided that within 24 hrs of request, before the move.

Babs M.
5 etoiles trustpilotIcone Google Review

I had the A+ crew.
I had used Lexel previously for an out of state move and they have consistently been great.  If I need to move again, they will be my first call.Great crew and management.

5 etoiles trustpilotIcone Google Review

Very professional people.
Always are responsive with any questions before the move. I needed COI with name of apartment building- they provided that within 24 hrs of request, before the move.

Eric Z.
5 etoiles trustpilotIcone Google Review

Professional and efficient.
Their quote was reasonable and communication was great. They arrived towards the beginning of their estimated timeframe and quickly got to work.

5 etoiles trustpilotIcone Google Review

Really fantastic company.
Starting from getting quotes was the easiest process, bar none. Like most people, I was getting quotes from multiple companies for my interstate move from Boston to NYC.

5 etoiles trustpilotIcone Google Review

Lexel movers were great!
They arrived on time and they were very fast. They successfully moved our stuff through tiny stairwells with no damage.

Gaby B.
5 etoiles trustpilotIcone Google Review

I would definitely hire Lexel again!
I looked into Lexel Moving upon a friend's recommendation after deciding to hire movers for my local move this past weekend and I'm pleased with the experience.

Deborah C.
5 etoiles trustpilotIcone Google Review

Responsible, hardworking and punctual. Everything I needed in a moving service. I highly recommend Lexel Moving. My team consisted of Gabriel, Elias, Bladimir and Andreas. Thank you guys!